Terms and Conditions

EscrowLock is an eCommerce platform with unique escrow feature that enables users to sell, buy or promote products/services.

By using our website or related service, you agree to and will be bound by the following terms:

RESPONSIBILITY OF PARTIES

The parties to each EscrowLock transaction, including the buyer (payer) and the seller (payee) agree to:

  1. Protect their email address from access to any third party.

  2. Ensure not to share emails received from EscrowLock with any third party.

  3. Ensure to be reachable throughout the duration of the transaction.

  4. Take needed action to advance the transaction as at when due.

  5. Ensure to not miss any communication from EscrowLock by taking steps such as regularly checking of email and also adding EscrowLock email addresses to the list of trusted contacts.

  6. Regularly communicate with the other party in the transaction and keep the text, audio and video records of all such communication.

  7. Keep recorded proof of necessary steps taken during the course of the transaction.

  8. Provide to EscrowLock any necessary record kept within two hours of such request from EscrowLock or within a time duration as may be specified by EscrowLock.

  9. Arrange for and handle all matters related to the shipping or transportation of products sold through EscrowLock, except when EscrowLock offers alternative arrangement.

  10. Only use EscrowLock for transacting legitimate goods or services.

  11. Be of good behavior and be polite and respectful in their communication and conduct during the transaction with EscrowLock.

 

Buyer and Seller Agree:

– To be charged a fee for using the platform to sell/buy product(s) and/or service(s). The service fees can be found on the Fees section of our website.

 

– That each responsible party will bear any extra costs incurred due their negligence, default in obligation or necessary action or change of choice during the course of the transaction.
This includes but not limited to cost of shipping, extra administrative processing, etc.

 

– Accept the decision taken by EscrowLock in case of any dispute, and indemnify EscrowLock of any losses incurred by any party as a result of such decision.

 

– Accept that EscrowLock is neither responsible for handling any physical product nor overseeing its safety, and therefore indemnify EscrowLock from any loss, damage or misplacement of any product transacted on EscrowLock during and after the transaction.

 

– That in a case where either party decides to abandon the transaction or the product, whether during or after the transaction, EscrowLock is not liable for any loss, damage or misplacement of such product.

 

– That after the end of a transaction, marked by when EscrowLock takes a decision, both parties are responsible for deciding and settling the whereabouts of the product without involving EscrowLock or holding EscrowLock responsible for any loss, theft, damage, misplacement or otherwise of the product.
For example, in the event that a buyer becomes unreachable while the product is still with the delivery agent and EscrowLock makes a decision and releases the transaction payment to the seller, it is the responsibility of the buyer and seller to settle with themselves on what happens to the product which is still with the delivery agent (especially if the buyer turns up later to show interest in the said product).

 

– That in an event where EscrowLock is unable, after at least one attempt, to get a transaction to a conclusion that is acceptable by both parties, EscrowLock reserves the right to end its service at that point, and both parties can proceed to resolve the transaction within themselves or seek redress wherever they wish without involving EscrowLock.

 

– That EscrowLock reserves the right to end its service as a result of any of the parties not adhering to their responsibilities as stated in the “RESPONSIBILITY OF PARTIES”.